Before you take the voice assessment, please make sure that you are in a quiet environment so noise won't interfere with your assessment. If you failed the assessment for your client then you are able to change clients. If you want to stay with the same client then you may only have one chance to take the assessment depending on the situation. So, if you want to stay with the same client then please follow the information below:
There are many reasons this could happen and some CSPs are left asking “I failed my Arise voice assessment. Can I retake it?”
Typically it takes 90 days before a CSP is able to retake the voice assessment once failed.
We advise that you visit portal.arise.com and log into your account. From there, select Arise Virtual Assistant application (AVA) to contact with Support via chat.
Provide the chat agent with the details of what you feel caused you to fail. Kindly ask the agent to grant you another chance to take the assessment based on your specific circumstances. Typically Arise will afford a second chance to agents who were having difficulties hearing the assessment due to technical reasons.